Customer: Hendricks GmbH — part of the international Howden insurance group — is one of Germany’s leading brokers for industrial, D&O, and cyber insurance

Challenge: a digital B2B2C marketplace for complex industrial insurance (including D&O and cyber), which fully automates quotation, application, policy, renewal, and endorsement processes and connects to the existing portfolio management system

Solution: development of a digital marketplace based on the mgm Cosmo Digital Network

Result: fully automated workflows for brokers, insurance companies, and customers

Technologies: mgm Cosmo Digital Network, digital signatures

Approach: end-to-end workflows with automatic pricing, document creation, and e-signature, as well as real-time synchronization between brokers, insurers, and end customers

Special challenges: coverage of complex insurance products such as cyber and D&O insurance

Measurable success: over 40% faster turnaround times, significantly higher completion rates, transparent, media-break-free processes, and a minimal error rate

Customer benefits: 100% digital process chain – from initial quote to renewal

Long-term impact: the scalable architecture enables the rapid connection of additional country organizations and product divisions within the Howden Group